Policy and terms

POLICY

What is the return and exchange policy ?

Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale.

Do you ship overnight or express? 

Unfortunately we do not ship overnight or express. 

How long will it take to receive my order?

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.

My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. 

We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered. 

We love our customers, so feel free to contact us with any questions or concerns! We’re here to make your experience with us memorable! 

Valore The Label

 

Hours 

Mon	09:00 am – 06:00 pm
Tue	09:00 am – 06:00 pm
Wed	09:00 am – 06:00 pm
Thu	09:00 am – 06:00 pm
Fri	09:00 am – 06:00 pm
Sat	09:00 am – 02:00 pm
Sun	Closed

 

 

Online Customer Service Line: valorethelabel@gmail.com

 

Terms and Conditions

If you have not received store credit for your return within a 7-10 business days of returning the package, please email valorethelabel@gmail.com so we can speed the process up for you.   
Missing an item or your items arrived damaged or with a defect? 
Please email us valorethelabel@gmail.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date. 

Returns / damaged items deadline 

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.  

 

Questions or Concerns?

Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored. If you would like to send another message, please send as a new message so your first message does not lose its spot in line. Thank you!